Q & A

• Download Partner Center Q & A PDF
• How do I get access to the New Partner Portal?
  You can access the Partner Center at: www.partner.redhat.com

• What are the benefits of the new EMEA Partner Program?
  

Red Hat Partner Program Benefits	Advanced	Ready
General Partner Program Benefits
Welcome Information via Partner Center	Yes	Yes
Red Hat Partner Center access	Yes	Yes
Product marketing collateral and campaigns	Yes	Yes
Partner e-newsletters	Yes	Yes
Partner Directory listing and search	Yes	Yes
Success story highlights eligibility	Yes	Yes
Training Benefits
Sales and technical partner seminars	Yes	Yes
Web-based product training	Yes	Yes
Online sales training	Yes	Yes
Technical training discount	Yes	Yes
Business Development Benefits
Renewals annuity business	Yes	Yes
Access to Red Hat sales teams	Yes
Lead distribution	Yes
Demand-generation campaign participation eligibility	Yes
Market development funds eligibility per annual business plan	Yes
Partner manager	Yes
Special Bid Request	Yes
Support Benefits: Marketing
Demonstration Subscriptions— Not for resale	Yes	Yes
Campaign template guidelines	Yes	Yes
Partner program logo usage	Yes
Partner program certificate (online download)	Yes
Support Benefits: Technical support
Knowledgebase access	Yes	Yes
Technical Support	Yes

• What are the requirements of the new EMEA Partner Program?
  

Red Hat Partner Program Requirements	Advanced	Ready
General Partner Program requirements
Completion of Red Hat Partner application and company profile	Yes	Yes
Acceptance of Red Hat Partner Agreement	Yes	Yes
Partner Program reseller track requirements
Annual Participation Fee	980 € (490€*)	0 €
Annual minimum revenue targets	Goal set in annual business plan	0 €
Minimum number of trained sales people on staff	2	0
Minimum number of Red Hat Certified Engeneers (RHCE) or Red Hat Certified Architects (RHCA) on staff	4 (2*)	0
Annual 12-month business plan	Annual
Forecast	Quaterly
Active Participation in Focused Marketing Programs	Yes
Minimum number of customer success story submissions annually	2	0

• What are the JBoss Reseller / JBoss System Integrator Benefits?
  

JBoss Reseller / JBoss System Integrator Benefits	Premier	Advanced
Training Benefits
JBoss Web-based product training	Yes	Yes
JBoss training discounts (20%)	Yes	Yes
Business Development Benefits
Demand-generation campaign participation eligibility	Yes	Yes
Lead Distribution	Yes
Market development funds eligibility per annual business plan	Yes
JBoss Partner Manager	Yes
Special bid request	Yes
Support Benefits
Technical Support	Yes	Yes
Discount on Red Hat professional Services (10%)	Yes	Yes
JBoss Specialization Logo Usage	Yes	Yes
JBoss Specialization Certificate (online download)	Yes	Yes
Master class discount	2 free seats; 50% discount per additional seat	50% Discount per seat

• What are the JBoss Reseller / JBoss System Integrator Requirements?
  

JBoss Reseller / JBoss System Integrator Requirements	Premier	Advanced
Apply for Specialization via Red Hat Partner Center	Yes	Yes
JBoss Partner Initial Participation Fee		5.800 €
Annual JBoss Partner Participation Fee	3.200 €	3.200 €
Achievement of minimum annual JBoss-specific revenue targets	per business plan	per business plan
Minimum number of trained sales people on staff	2	1
Minimum number of JBoss technically-trained resources on staff. Two tracks needed:
JBoss Administrators	2	1
JBoss for Advanced J2EE Developers	2	1
Annual 12-month JBoss-specific business plan	Annual	Annual
JBoss-specific forecast	Quaterly
Active Participation in JBoss-specific Focused Marketing Programs	Quaterly
Minimum number of JBoss-specific customer success story submissions annually	2 annualy	1 annualy
Minimum number of attendess annually at JBoss master classes	2	2
Certified JBoss Administrator
Certified JBoss J2EE Developer

*= Requirements marked with "*" are for discounted countries only.
List of discounted countries: Algeria, Bahrain,Belarus, Benin, Bosnia and Herzegovina, Botswana, Bulgaria, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Congo, Cote d'Ivoire, Croatia, Cyprus, Czech, Republic, Djibouti, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faroe Islands, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Hungary, Jordan, Kenya, Kuwait, Latvia, Lebanon, Lesotho, Lithuania, Macedonia, Madagascar, Malawi, Mali, Malta, Mauritius, Moldova, Republic of , Morocco, Mozambique, Namibia, Niger, Nigeria, Oman, Poland, Qatar, Romania, Rwanda, Saudi Arabia, Senegal, Serbia and Montenegro, Sierra Leone, Slovakia, Slovenia, Swaziland, Tanzania, United Republic of Togo, Tunisia, Turkey, Uganda, United Arab Emirates, Zaire, Zambia, Zimbabwe, Russia.

• How can I attend Sales and Technical Trainings from Red Hat/JBoss?
  
You can participate in Sales and Technical Trainings via our:
• Webinars: www.europe.redhat.com/forms/rhel5/webinar.php
• Red Hat is also running on site Business Partner Trainings in EMEA please register here: www.europe.redhat.com/promo/business-partner-training/registration.php
• You as a partner have also access to dicounted GLS classroom trainings please see the Partner Guide PDF for details

We grant credit points for each participant - please take note that every participant needs to be registered in Partner Center in order to get the points. If you have not registered to the Red Hat Partner Center please click here.

• How do I meet the Sales Certification requirements?
Red Hat had introduced a new Sales Certification scheme to support each Partner in accruing the necessary 20 points to achieve their sales training level.
• 20 points will be accrued when completing the online Sales College.
• 10 points will be accrued when attending the Red Hat Partner training day.
• 3 points will be accrued when attending any Red Hat Partner or Technical webinar.

We grant credit points for each participant - please take note that every participant needs to be registered in Partner Center in order to get the points. If you have not registered to the Red Hat Partner Center please click here.

• How can I become a JBoss SI?
  The entry level for each new partner is a Red Hat Ready partnership. Meeting the requirements for the JBoss SI e.g. trained staff, business plan, partner fee you can summit a change level request to become a JBoss SI via the the partner center. For detailed information to the program please visit: www.europe.redhat.com/partners/jboss/SI/

• I am JBoss SI partner using JBoss Partner Zone. What happens to JBoss related content currently on JBoss Partner Zone?
  All JBoss related content will be moved to the new Partner Center. There will be a comprehensive Q&A for our JBoss partners available in the near future to be found under: http://www.europe.redhat.com/partners/jboss/SI/

• How can I become a Red Hat Advanced Business Partner?
  The entry level for each partner is a Red Hat Ready partnership with Red Hat. Meeting the requirements for the Red Hat Advanced Business Partner e.g. trained staff, business plan you can submit a change level request via the partner center.

• I am a current/new Red Hat Ready or Red Hat Advanced Business Partner, and my company resides in either:
  

Albania	Italia
Belgium	Luxembourg
Bulgaria	Netherlands
Bosnia and Herzegovina	Poland
Croatia	Romania
Czech Republic	Serbia and Montenegro (Former Republic of Yugoslavia)
France	Slovakia
Hungary	Slovenia

• Do I have to return the signed contract to Red Hat, or is the online assent to the partner agreement, site terms and export control agreement sufficient?
  
When your company resides in any of the countries listed above, you will have to return a signed copy of the contract to Red Hat before the partnership becomes effective. Please send your signed contract to:


Email: contract-administration@redhat.com
Fax: + 353 212 303 499


or mail a hard copy to:


Red Hat Ltd.
attn. Contract Administration
Unit 4200
Cork Airport Business Park
Kinsale Road
Cork, Ireland


Direct your questions please to the EMEA Partner Helpdesk: emea-partner-helpdesk@redhat.com

• How can I submit a Success Story?
  
Share your Red Hat and JBoss success stories with Red Hat. Submit success story proposals to Red Hat for consideration. Proposals selected by Red Hat will be developed into formal success stories which may be promoted by Red Hat and the Partner through various publicity vehicles. You can submit your customer refernces via Partner Center , visit the home page and click on "Manage customer references".

• As an ISV, how can I become a Red Hat/ JBoss ISV Partner?:
  You want to become a Red Hat ISV Partner, please view the detailed program information here : www.redhat.com/partners/redhatpartners/
  You want to become a JBoss ISV Partner, please view the detailed program information and the registration page here: www.europe.redhat.com/partners/jboss

• Where do I apply for becoming a Red Hat Training Partner?
  In order to become a Red Hat Training Partner please contact :
  Jose Ojer jose.ojer@redhat.com

• Further Questions?
  If you have any further questions please direct them to our EMEA Partner Helpdesk Email: emea-partner-helpdesk@redhat.com
  Toll Free: 00800 7334 2888