Focus on Content and Collaboration Management (CCM) Solutions

Why CCM?

Red Hat's Content and Collaboration Management services and software solutions offer unparalleled opportunities by allowing you and your business partners to:

• communicate more effectively,
• distribute content responsibility to experts securely,
• eliminate bottlenecks in content creation and formatting,
• capture and access knowledge more consistently, efficiently and reliably, and
• consolidate communications into effective web-based workspaces.

Through content management and workflow adapted to the kind of content created in your business, you communicate a more complete and accurate picture of your business to customers, partners and employees. Through collaborate workspaces designed to fit your sales, marketing, engineering or other business activities, you discover and leverage expertise globally to capture new business faster at a lower cost.

Red Hat CCM Expertise

Red Hat is the leading provider of open source enterprise software solutions for managing content and enterprise team collaboration. Through Red Hat CCM software offerings we deliver the product features enterprises need now to effectively create, publish and manage all their web content. In addition to this capability, Red Hat is leading the charge into the next wave of enterprise productivity with a feature rich software solution for bringing workers together easily to asynchronously collaborate online.

Our team of technical and service professionals brings to each new customer the best practice expertise needed to succesfully launch content and collaboration business solutions. To do this, we deliver an integrated package of software products and services to assure your success, including world class software, insight, experience, best practices, support, and a spirit of continuous improvement in all that we do.

Professional Services Engagement Model

Based on our deep understanding of the inherent challenges in content management and collaboration, we apply a rigorous methodology to understand how content management and collaboration can deliver value to your business.

• In collaboration with your expertse, we gather and document requirements. We do this efficiently because we know what questions to ask, and we know where to look for relevant information.
• We define and test a data model to suit your business.
• We quickly map your requirements to the powerful and flexible features of CCM.
• We install, configure and customize the CCM software rapidly.
• We deploy our world-wide training and support infrastructure to educate the people who drive your business to make the most of our solution.
• We ensure your continued success with available 24x7 global support.

For more information on CCM Software, visit the CCM Product pages.