Red Hat Subscriptions

Stable. Secure. Scalable. Red Hat subscriptions provide enterprise-ready solutions that can be confidently deployed to manage even your most mission-critical applications.


The Red Hat Subscription:

Much more than just software and support--the key to a scalable, reliable, and secure enterprise platform

Red Hat knows that to maintain an application infrastructure that meets your organization's continually expanding demands, you need more than a support contract. You need a proven, scalable, and secure platform and a truly collaborative relationship with your technology vendor. This is what you get with your Red Hat subscription.

Powerful enterprise platform:

Red Hat's world-class engineering organization works in collaboration with the open source community and our customers to create and test an innovative technology which provides unmatched availability, security, and scalability.

Leadership within the community:

Red Hat is the leading commercial contributor to the Linux kernel, Jboss.org, and countless other open source projects. Because Red Hat is the world's leading open source provider, your subscription allows you to leverage our involvement and influence.

Collaboration with the IT industry:

Red Hat maintains relationships with thousands of Independent Software Vendors(ISVs) and Independent Hardware Vendors(IHVs). Through these relationships, Red Hat combines industry and community innovation with Red Hat enterprise platform products to deliver robust solutions your business can rely on in one of the largest technology certification ecosystems in the world.

Relationship with you:

Your Red Hat subscription allows you access to high-quality software and maintenance along with information and support services that span your entire application infrastructure life cycle and architecture. We encourage you to contact Red Hat to leverage our expertise during all phases of planning, testing, deploying, maintaining, and upgrading your infrastructure or applications.

Learn more about the value provided by your Red Hat subscription.

Your subscription includes more than just support.

You're benefiting from Red Hat's ability to work with the open source community in creating a stable enterprise platform that meets your enterprise's needs.

All subscriptions include:

Enterprise software

Your Red Hat subscription provides you continuous access to Red Hat software as it is created, tested, and certified by Red Hat and its partners -- all supported versions in both binary and source form, including all security updates and bug fixes.

Flexibility

Subscriptions are not tied to a specific version, or architecture, allowing you to upgrade your system hardware with no penalty, upgrade to any supported version of Red Hat software, and deploy on physical, virtual, or cloud-based servers with ease.

Robust security

Keep your systems secure through our industry-leading Security Response Team. This team works with our customers, partners, security watchdog groups, and the global open source community to identify security vulnerabilities, and to date, has delivered fixes for more than 98% of critical vulnerabilities within one calendar day of being identified.

Hardware and Software Certifications

Red Hat maintains relationships with thousands of software and hardware vendors to certify the performance of the applications your business relies on. You gain access to this ecosystem-- one of the largest technology certification ecosystems in the world, with more than 4,000 product certifications to date and more being added every day. No derivative of Red Hat Enterprise Linux enjoys these certifications and third-party support.

Production and Development Support

Gain access to award-winning Red Hat technical support up to 24 hours a day globally. Because every Red Hat support engineer is, at a minimum, a Red Hat Certified Engineer or an experienced middleware support engineer, you can be confident working with someone who will quickly understand your issues.

World-class expertise

Gain access to Red Hat's customer portal for integrated access to all of the features of your subscription. You can manage your subscriptions, access Red Hat's extensive knowledgebase, engage with Red Hat and our partners, and find case studies and reference architectures to help you get the most from your Red Hat solutions.

Stability

Minimize costs by standardizing on a single, stable platform from the industry's leading open source vendor . Each release of Red Hat Enterprise Linux is supported and maintained for up to 10 years with full backward compatibility while each release of JBoss Enterprise Middleware is supported and maintained for up to 5 years.

Intellectual Property Assurance

Increase confidence through Red Hat's intellectual property assurance program, which provides certain safeguards in the event of a legal claim while you have a Red Hat subscription. Learn more.

Cost advantages

Because Red Hat delivers software and services via a subscription, there are no license costs, upgrade fees, additional maintenance fees, per-incident support costs, or user access fees. Simply maintain one active subscription per resource running Red Hat software to take advantage of all the value we provide.

Understanding Red Hat Subscriptions

Red Hat subscriptions have no client access licenses. No support incident limits. No un-budgeted upgrade costs. No hidden charges. Instead, your Red Hat subscription provides you with Red Hat's enterprise open source solutions and everything you need to use it effectively.

How does Red Hat
charge for subscriptions?

Red Hat products are provided on a per-instance or per-installation subscription basis, which provides you access to all subscription benefits during the subscription term. These benefits include access to Red Hat software, updates, upgrades, technical support, security fixes, Red Hat's Open Source Assurance program, and most importantly, access to Red Hat's proven, enterprise-ready solutions.

What Red Hat Subscriptions
am I required to maintain?

Red Hat subscriptions provide continuous value through the product's tested reliability, availability of software maintenance and technical support, certifications, and Open Source Assurance. Some resources may require more of these benefits, some less, so Red Hat simply measures the full value of your subscriptions by counting the number of instances or installations of Red Hat software that you use. So while you have subscriptions for a Red Hat product, you must maintain a subscription for every instance or installation of Red Hat software being used in your environment.

Full Terms and Conditions of your
Red Hat Subscription can be found at:

Who can provide me
with Red Hat software?

Only Red Hat and its authorized business partners can provide you access to Red Hat's tested and certified enterprise software. This access is provided via subscriptions available either directly from Red Hat or from an authorized Red Hat business partner.

What are my options for
obtaining Red Hat subscription benefits?

You can purchase a Red Hat subscription and receive it's full benefits (including access to software) directly from Red Hat or from an authorized Red Hat business partner.

Red Hat also works with thousands of SI, ISV, and IHV partners to build, optimize, sell and deliver complete solutions to our customers. Some of these partners, including authorized OEMs, are also authorized to provide frontline support. These partners and their customers can rely on their relationship with Red Hat to take advantage of the latest in Red Hat technology and the expertise of the industry's leading open source provider.

What happens at the
end of my subscription?

In order to continue to receive the benefits of your Red Hat subscriptions, you renew them so that all instances/installations of Red Hat software maintain an active subscription.

If you choose to let all your subscriptions expire and have no other active subscriptions in your organization, you retain the right to use the software, but your entire environment will no longer be able to receive any of the subscription benefits, including the latest certified versions of the software, security errata or bug fixes, Red Hat technical support, access to the Customer Portal, and Red Hat's Open Source Assurance.

More questions about your Red Hat Renewal?

The Story Behind the Subscription

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The ideal complement to the open source model.