Red Hat EMEA Training and Certification

Europe (change)
Shortcuts: Downloads | Fedora | Red Hat Network
Red Hat UK Training and Certification
Terms and Conditions:
Red Hat Training Courses:

1. Booking

Places on Scheduled Training courses and onsite events may be reserved by completing an online
Registration Form found on www.europe.redhat.com/training and submitting it to Red Hat UK Global
Learning Services via email. Once course places or onsite events are reserved, the places and event dates
will be kept open for 5 working days, pending receipt of written confirmation via a booking form and
receipt of Purchase Order, cheque or credit card details.
Should this confirmation and payment detail not be received within 5 working days, Red Hat reserves
the right to offer that place or event dates to another delegate without further notice.

2. Payment and Pricing:

Payment of the course fee, together with the VAT, should be received by Red Hat 5 working days
before the commencement of the course or within 30 days of the invoice date, which ever is the earliest.
Non-receipt of payment will result in non-admittance to the training course.
If the course place is booked less than 5 working days before the course commences, the course fee must
be paid at the time of booking , by cheque, credit card or by Bank Transfer.

3. Cancellation

Refunds for cancellations will be given if notice in writing is received by Red Hat more than 10 working
days before the course commencement date, otherwise Red Hat will be entitled to a cancellation fee
equivalent to the course fee.
Prices are as quoted by Red Hat at the time of booking. Red Hat reserves the right to alter course prices
without notice.

4. Transfers and Substitutions:

Transfers may be made , either to the same course at a later date or to another course of equal standard
or value , if notice in writing is received by Red Hat more than 10 working days before the course
commencement date, otherwise Red Hat will be entitled to a cancellation fee equivalent to the course
fee. The substituted course must be running within 3 months of the original course. An administration
fee of GBP 25 will be charged for each transfer.
Substitutions can be made at no charge provided the substitute meets all prerequisites and Red Hat is
informed in writing prior to course commencement. If any paperwork has been sent out to the client, it is
the responsibility of the client to ensure that the new delegate receives the required information.
It is the responsibility of the customer to ensure that the substitute delegate meets the stated course
prerequisites.
Failure to attend without notice will be treated as a cancellation and the full course fee will be due to
Red Hat.

5. Rescheduling by Red Hat:

In the event that it is necessary for Red Hat to reschedule a course upon which a booking has been
made, Red Hat's liability will be limited to a refund of the fees paid if the rescheduled dates are not
convenient to the customer. Red Hat reserves the right to change the course location. Red Hat will
inform the customer of any changes not less than 5 working days prior to the start of the course. If notice
cannot be given , for example in the case of indisposition of the instructor or other circumstances outside
Red Hat's control, Red Hat will aim to resolve such a situation within reasonable time but will not be
liable for any failure to do so. Red Hat's liability will be restricted to a refund of any course fees paid.

6. Prerequisites:

It is the client's responsibility, having referred to relevant Red Hat course information, to ensure the
course is suitable for the student's requirements and that the student meets any stated prerequisites.
Red Hat will deliver the course with reasonable care and skill but accepts no liability in the event that
the content of the course does not meet the client's or the student's requirements.

7. Copyright:

It is acknowledged that all intellectual property rights , including copyright, patents, design rights and
know-how in or relating to the course or course materials that are provided, or made available in
connection with the delivered course, remain the sole property of Red Hat. No copies may be made of
course materials either whole or in part or provided to, shown to, or used by a third party, unless
expressly agreed in advance in writing by Red Hat.

8. General:

Terms and conditions are deemed to have been accepted by the client once a confirmed booking has
been received by Red Hat.
Customer-specific Courses:
Where a course is provided as a customer-specific course (on-site or hosted by Red Hat at a Red Hat
training centre ) the terms and conditions already stated above shall apply as appropriate. The following
clauses are also applicable.
Refunds for cancellation of a customer-specific event will be given if notice in writing is received by
Red Hat at least 10 working days before the course commencement date, otherwise Red Hat will be
entitled to a cancellation fee equivalent to the course fee plus any expenses already incurred.
The content, timing and venue of a customer-specific event will be agreed by Red Hat and if run at the
customer site, all necessary equipment, hardware and software, resources and facilities will, at the
customer's expense, be provided in accordance with Red Hat's stated minimum requirements which will
be supplied in advance of the event.
Customer-specific event course prices
The price of a customer-specific event is as quoted by Red Hat in writing prior to confirmation. Red Hat
instructor expenses are not included and are charged to the customer on an as-incurred basis.
Any customisation of course materials or development required will be charged additionally. Prices will
be agreed prior to work commencing.
Red Hat may refuse to run or may terminate a customer-specific event if the prior agreed equipment,
facilities or level of delegate knowledge is insufficient to run the course to the required standard. Red
Hat may prorate the course fees but will be under no obligation to do so. Any instructor expenses
incurred will be charged additionally.
Main Site Links:
