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Terms & Conditions
Red Hat UK Training and Certification
Terms and Conditions:
Red Hat Training Courses:

1. Booking

Places on Scheduled Training courses and onsite events may be reserved by completing an online Registration Form found on and submitting it to Red Hat UK Global Learning Services via email. Once course places or onsite events are reserved, the places and event dates will be kept open for 5 working days, pending receipt of written confirmation via a booking form and receipt of Purchase Order, cheque or credit card details.
Should this confirmation and payment detail not be received within 5 working days, Red Hat reserves the right to offer that place or event dates to another delegate without further notice.

2. Payment and Pricing:

Payment of the course fee, together with the VAT, should be received by Red Hat 5 working days before the commencement of the course or within 30 days of the invoice date, which ever is the earliest.
Non-receipt of payment will result in non-admittance to the training course.
If the course place is booked less than 3 weeks before the course commences, the course fee must be paid at the time of booking credit card, except for courses in France where a purchase order is sufficient for confirming the registration.

3. Training Units (TUs)

3.1 Red Hat provides training to Customers under this Agreement on a per unit basis. These units are referred to as Training Units (TUs). TUs can be purchased individually or in conjunction with other Red Hat products and services. Once purchased TUs are non-refundable and may not be redeemed for cash or credit. TUs have no cash value. TUs can only be redeemed for training seats in public, open-enrollment Red Hat training classes sponsored by Red Hat at a Red Hat training facility. Red Hat has the sole discretion where and when the TUs can be redeemed.
3.2 Customer may enroll in training courses by redeeming the appropriate number of TUs.
3.3 Customer must reserve seats in training classes by contacting Red Hat Enrollment Central (via email, web form, or phone). Customer should mention that they are redeeming TUs, and provide date of purchase and order number on Red Hat invoice.
3.4 TUs can only be redeemed for training seats in public, open-enrollment Red Hat training classes and not for any other Red Hat training product or service.
3.5 TUs must be redeemed within one year from the Effective Date. Customer is solely responsible for redeeming TUs prior to expiration from the Effective Date.
3.6 TUs cannot be pro-rated or combined with any other discount, special offer, or coupon.
3.7 Customer is responsible for assessing the participant's suitability for Red Hat training and enrolling into the appropriate course.
3.8 Customer's designated participant will be required to enter into applicable training agreements.
3.9 Training Units may only be used in the country in which they were purchased.
3.10 Training Units are valid and may be redeemed for 12 months from the day of purchase.

4. Cancellation

Refunds for cancellations will be given if notice in writing is received by Red Hat more than 10 working days before the course commencement date, otherwise Red Hat will be entitled to a cancellation fee equivalent to the course fee or a minimum of 25GBP/38EUR administration fee.
Prices are as quoted by Red Hat at the time of booking. Red Hat reserves the right to alter course prices without notice.

5. Transfers and Substitutions:

Transfers may be made , either to the same course at a later date or to another course of equal standard or value , if notice in writing is received by Red Hat more than 10 working days before the course commencement date, otherwise Red Hat will be entitled to a cancellation fee equivalent to the course fee. The substituted course must be running within 3 months of the original course. An administration fee of GBP 25 will be charged for each transfer.
Substitutions can be made at no charge provided the substitute meets all prerequisites and Red Hat is informed in writing prior to course commencement. If any paperwork has been sent out to the client, it is the responsibility of the client to ensure that the new delegate receives the required information.
It is the responsibility of the customer to ensure that the substitute delegate meets the stated course prerequisites.
Failure to attend without notice will be treated as a cancellation and the full course fee will be due to Red Hat.

6. Rescheduling by Red Hat:

In the event that it is necessary for Red Hat to reschedule a course upon which a booking has been made, Red Hat's liability will be limited to a refund of the fees paid if the rescheduled dates are not convenient to the customer. Red Hat reserves the right to change the course location. Red Hat will inform the customer of any changes not less than 5 working days prior to the start of the course. If notice cannot be given , for example in the case of indisposition of the instructor or other circumstances outside Red Hat's control, Red Hat will aim to resolve such a situation within reasonable time but will not be liable for any failure to do so. Red Hat's liability will be restricted to a refund of any course fees paid.

7. Participant Dismissal by Red Hat

Red Hat reserves the right to remove unruly course participants who disturb the class to the detriment of other participants' learning.

8. Prerequisites:

It is the client's responsibility, having referred to relevant Red Hat course information, to ensure the course is suitable for the student's requirements and that the student meets any stated prerequisites.
Red Hat will deliver the course with reasonable care and skill but accepts no liability in the event that the content of the course does not meet the client's or the student's requirements.

9. Copyright:

It is acknowledged that all intellectual property rights , including copyright, patents, design rights and know-how in or relating to the course or course materials that are provided, or made available in connection with the delivered course, remain the sole property of Red Hat. No copies may be made of course materials either whole or in part or provided to, shown to, or used by a third party, unless expressly agreed in advance in writing by Red Hat.

10. Promotions

To qualify for any Red Hat training promotional offer, participant must enroll and provide valid payment for the eligible Red Hat training or certification course by the promotion end date. Promotional offers cannot be used in conjunction with any other Red Hat promotion. Promotional offers cannot be used for classes in which participant is currently enrolled, nor for concurrent class cancellation and rebooking. Promotional offers are void if participant cancels, no-shows, reschedules or request credit or refund. Participants must be 18 years of age to participate in promotional offers. Promotional offers are void where prohibited by law. Promotional items or discounts may not be redeemed for cash, cash equivalent or refund.

11. General:

Terms and conditions are deemed to have been accepted by the client once a confirmed booking has been received by Red Hat.

Customer-specific Courses:
Where a course is provided as a customer-specific course (on-site or hosted by Red Hat at a Red Hat training centre ) the terms and conditions already stated above shall apply as appropriate. The following clauses are also applicable.
Refunds for cancellation of a customer-specific event will be given if notice in writing is received by Red Hat at least 10 working days before the course commencement date, otherwise Red Hat will be entitled to a cancellation fee equivalent to the course fee plus any expenses already incurred.
The content, timing and venue of a customer-specific event will be agreed by Red Hat and if run at the customer site, all necessary equipment, hardware and software, resources and facilities will, at the customer's expense, be provided in accordance with Red Hat's stated minimum requirements which will be supplied in advance of the event.

Customer-specific event course prices
The price of a customer-specific event is as quoted by Red Hat in writing prior to confirmation. Red Hat instructor expenses are not included and are charged to the customer on an as-incurred basis.
Any customisation of course materials or development required will be charged additionally. Prices will be agreed prior to work commencing.
Red Hat may refuse to run or may terminate a customer-specific event if the prior agreed equipment, facilities or level of delegate knowledge is insufficient to run the course to the required standard. Red Hat may prorate the course fees but will be under no obligation to do so. Any instructor expenses incurred will be charged additionally.